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FAQs

Q:

I have a copy of my receipt - will that allow me to check-in?

A:

NO. When purchasing a permit on-line, you have the option of printing your receipt, but are required to print your PERMIT. The permit contains pertinent information about your stay, and is required to be in your possession while camping or lodging.

Q:

What is an "undesignated campground"?

A:

Undesignated campgrounds contain defined camping areas, and include facilities such as restrooms, showers and picnic tables (except in wilderness areas), but no individually numbered campsites. Campers select their tent areas on a first-come, first-served basis.

Q:

What is the "backpack"?

A:

The backpack is our version of a shopping cart. From the backpack window, you may click on "edit" to view or make changes to a permit in progress. You may also add additional permits to your order before proceeding to checkout.

Q:

I already purchased a permit, but I want to add additional people. Can I do that?

A:

YES. You may substitute or add guests to your permit at any time and so long as adding guests does not exceed the limit of the campsite, cabin or area (adding guests may result in a higher permit cost, in which case you must pay the additional fees). You may not reduce the number of guests.

Q:

Can I change the dates of my permit?

A:

YES. You may add additional days to an existing permit (up to the maximum allowable consecutive nights stay), or you may switch dates entirely, availability permitting.

To change the dates go to "Manage Reservations," log in, click on "My Reservations," then select the appropriate "Edit" link for the permit that you wish to change to another available date.

Please note: Additional lodging fees, as well as a change fee, will apply and must be paid for at the time of the change. CHANGES TO DATES OF STAY MUST BE MADE MORE THAN 7 DAYS PRIOR TO YOUR DATE OF CHECK-IN. WITHIN 7 DAYS, NO DATE CHANGES ARE ALLOWED. You may not subtract days from an existing permit.

Q:

How do I access my permit to make changes?

A:

You must log back into your account, select "My Reservations" within the top bar, then click "edit" for the appropriate permit. After editing and making additional required payment, you must print a copy of your new permit and discard the old one.

Q:

Can I switch campsites or parks for my permit?

A:

Within the same park, you may switch your campsite number, availability permitting. There is no switching of parks allowed. To change your stay to another park, you would need to cancel your permit and request a refund more than 15 days before check-in date, and purchase a new permit for your desired site.

Q:

What is the maximum number of nights I can camp?

A:

For each calendar year from June-August, a person may camp at each campground for a total of 7 nights. (i.e. If I camp for 4 nights in June at Isaac Hale Beach Park, then 3 nights in July, I won't be able to camp in Isaac Hale until the end of summer months.) For each calendar year from January-May and September-December, a person may camp at each campground for a total of 14 nights.

Q:

How do I get a refund or cancel my permit?

A:

Individual can request for a refund 15 days prior to the earliest camping date online within "My Reservations". Upon approval, refunded amount will be issued directly to the purchasing credit card if request was submitted within 40 days from the initial purchase date. Otherwise, a paper check will be mailed to you within 6-8 weeks.